Exploring our services

Our services

Whatever is going on with your housing, there is a way into it here. Our advice is free, it covers the whole of Scotland, and you can start with a conversation rather than a form.

If your home no longer suits you, you are not on your own

Scotland is in a declared housing emergency. Waiting lists are long, accessible homes are scarce, and the system is genuinely hard to navigate — especially if you are disabled, older, or leaving the Armed Forces. None of that is your fault, and none of it means there is nothing to be done.

We are here to work out what your options actually are: staying put with adaptations, moving somewhere that fits better, buying, renting, sheltered housing, or getting help if you are facing homelessness. One broker, for as long as you need them, at no cost.

Placeholder introduction — final wording to come from Housing Options Scotland.

Some starter material to help you think about your housing options

Types of housing tenure in Scotland
Planning for independent living
Housing for older adults

Guides to be produced by Housing Options Scotland — links go live as each one is published.

A woman standing in the open back door of her flat holding a mug, with her cat behind her

Talk to someone about your housing Tell us roughly what is going on and one of our brokers will get back to you. You can do this for yourself or for someone else. Get help →

A young man in a wheelchair working at a laptop at his dining table

Read other people’s stories What happened for people in situations like yours, in their own words — from first phone call to keys in hand. Client stories →

An older man sitting at the table in his living room, smiling, with a brass instrument and a Billie Holiday poster behind him

Understand what working with us is like What happens after you get in touch, how long things usually take, and what we will and will not be able to do. How we work →

A woman in a wheelchair in her living room, holding a mug of tea and smiling

Refer someone you are supporting Referrals come through the same route as everything else, so there is no separate form to hunt for. You will need their consent. Get help →

Three people smiling together at a table at a Housing Options Scotland event, one of them a wheelchair user

Work with us Consultancy, training and events, plus research, policy and strategy across Scotland. Supporting the sector →

An older woman with a walking stick at her garden gate, smiling, with a young man standing by her front door

See how our casework actually works What a broker does, what we can take on, and where we hand back. Useful before you refer someone. How we work →

Depending on your circumstances, we have specialist services that can help

Each one has its own team, its own way of working, and its own page.

Making Moves For young disabled people planning a move into a place of their own. About Making Moves →

Military Matters Housing advice for the Armed Forces community, serving and veteran, and their families. About Military Matters →

Hospital Housing Clinic Ward-based housing support for patients whose discharge is held up by their housing. About the clinic →

Proposed co-branding treatment: each specialist service carries its own logo inside the Housing Options Scotland card.

Gordon standing outside his bungalow with his arms folded, smiling

What actually happens when you get in touch

Karen, one of our housing options brokers, talks through a real case from the first phone call to the day the keys arrived. If you are wondering whether we are the right people to ask, start here.

Read the transcript instead →

What you can expect from us

Real quotes from the anonymous client survey. They change on load only, and only quotes Housing Options Scotland have cleared are shown.

Not sure which of these is you?

That is completely fine, and it is not something you need to work out on your own. Get in touch and we will point you the right way.

In an emergency, please call 999 rather than using our form.

Get help now Call 0131 510 1567